In these days, BCC Services has once again reaffirmed the certificate for its quality management system according to the ISO 9000 series standards.
Interestingly, this year, due to the viral pandemic, the certification audit was conducted in an entirely new way – via teleconference. Three representatives from DNVGL (our certification partner) and 5-6 representatives from BCC engaged in a five-hour discussion over the Internet (Microsoft Teams). At times, even two parallel conferences were conducted, with some participants switching between them to keep track of developments on all fronts.
The conference was a complete success, to the satisfaction of all participants, both in terms of communication technology and the quality of the quality management system – the validity of the certificate has been extended. It’s noteworthy that the first certificate was obtained with the abundant assistance of information technology – without the then entirely new and recently introduced ICL office management system, OfficePower, the first system would not have been operational in record time.
BCC Services earned its first ISO 9000 certificate back in 1995. At that time, the company was still called “ICL d.o.o.” and was a local branch of the international computer manufacturer ICL (International Computers Limited), headquartered in London. ICL had production facilities in the United Kingdom and several other countries in Europe and around the world, with sales and service organizations in about forty countries worldwide. ICL d.o.o. was one of them.
This was in March and April of 1995. The first quality management system was in English because ICL d.o.o. was an integral part of the predominantly British company where English was the official language.