Quality

Our ISO 9001 certificate:

 

c130_enco cert_2014_2 cert_2014_2 cert15

 

 

BCC Services Quality Policy:

“BCC will deliver products and services which fully meet customer’s requirements first time, on time and every time and will continually improve the way we work, to ensure that what we deliver is the best.”

“BCC Services će isporučivati proizvode i usluge koji u potpunosti ispunjavaju zahtjeve kupca, bolje nego što on očekuje, od prve, na vrijeme i svaki puta, te ćemo kontinuirano poboljšavati način na koji radimo, da osiguramo da ono što isporučujemo bude najbolje.”

Our mission is:

“To provide customer- focused, high quality, state of the art IT solutions, products and services for Business Critical Computing applications in the Corporate, Government and Public sector”

“Isporučivati na kupca usredotočena, visoko-vrijedna, najsuvremenija informatička rješenja, proizvode i usluge za kompjuterske aplikacije kritične za uspjeh poslovanja, za sektor korporacija, vladinih organa i  javnih ustanova”

Our vision is:  

“To become one of the leading providers of IT solutions, products and services within territory of Croatia, and the rest of former Yugoslav countries”

“Postati jedan od vodećih isporučitelja informatičkih rješenja, proizvoda i usluga na teritoriju Republike Hrvatske i u ostalim zemljama nastalim od bivše Jugoslavije”

Our values:

  • Customers - our objectives are to help our customers to achieve theirs

  • Employees - every one of us has a valuable role to play

  • Quality - we aim to earn customers’ trust in BCC Services

  • Environment – we consider environmental impact in all that we do

  • Profits & Growth - we strive to meet the expectations of customers, employees and owners

  • Kupci - naš cilj je pomoći našim kupcima da ostvare svoje ciljeve
  • Djelatnici - svaki od nas ima za odigrati vrijednu ulogu
  • Kvaliteta - cilj nam je opravdati povjerenje koje kupci imaju u BCC Services
  • Okoliš - u svemu što radimo mislimo kako će to utjecati na okoliš
  • Profitabilnost i rast – težnja nam je ispuniti očekivanja naših kupaca, djelatnika i vlasnika

The BCC Services Code of Conduct is:

To achieve our mission and put in practice our corporate values, we act in accordance with the following fundamental rules:

  • Respect human rights

  • Protect intellectual property

  • Comply with laws and regulations

  • Reject unethical behaviour

  • Maintain confidentiality

  • Act with fairness in our business dealing

Da bi ostvarili našu misiju i u praksi oživili tvrtkine vrijednosti, mi djelujemo u skladu sa slijedećim pravilima:

  • Poštujemo ljudska prava
  • Štitimo intelektualna prava vlasništva
  • Poštujemo zakone i propise
  • Odbacujemo ne-etičko ponašanje
  • Čuvamo povjerljivost
  • U poslovnim odnosima se ponašamo fer

 

Our Quality Management System:

 

In 1995, BCC Services, then operating under the name of ICL was the first IT (and 15th altogether) company in Croatia to achieve an ISO 9000 certificate. That was an ISO 9002 certificate, which was handed over to us on our stand on the Info’95 IT fair in Zagreb.

bcc_iso1-1 bcc_iso2-1 bcc_iso3-1

 

Other photos from that event can be found in our archive.

In 1999, our company, at the time called ICL d.o.o., implemented the ICL’s corporate quality system according to the ISO 9001 standard. After April 2002, the company changed the name and the certificate was re-issued in the name of Fujitsu Services. In July 2005, the certification was transferred to the local office of the certifying house DNV GL and the certificate was re-issued to the present company, BCC Services. Current version of our Quality system is compliant with ISO 9001:2015 version of the standard.